Revenue Analytics

Track revenue generated from multiple lines of business and deliver customized services to the right client to improve revenue.

Telecom companies around the world are facing stiff competition, challenging marketing conditions, stringent regulations and decline in profits. High competition and over the top services are major reason for customer churn. Customer attrition is a concern in this industry. Customers usually churn due to low quality of service and bad experience while registering the complaint. Many a times when customers do not receive a good response from the call center agents, they tend to churn. Also better services provided by other companies are good reason for customers to fly away. When a customer walks away to a new service provider it affects companies cost of acquisition as well as revenue.

Every year telecom companies face billions of dollars of losses due to customer churn. Another reason is network congestion. 45 % of mobile users churn because of network quality issue. This combined with the facility of number porting takes the loss one step ahead. All these issues have made customer experience top priority for all the telecom companies and preventing churn a top goal. Lack of timely insight and delayed response time are two main limitations for telecom companies. Usually call centers are more reactive than active and by the time they solve any issue its already too late.

Companies use past data about segments, preferences, call center interactions and usage patterns to identify subscribers who are at risk to churn or buy additional services in the long run. Subscriber churn or revenue enhancement can be defined by events such as negative network experience or variations in usage. Lack of real-time visibility into customer behavior restrict agents to act at the right time in the right way to stop customer from churning. This makes agents more reactive rather than active.

Our telecom business intelligence dashboards can help gauge customer behavior from disparate events, live customer calls and provide real-time dynamic data to prevent churn and revenue loss.

  • EzDataMunch’s comprehensive suite of telecom business intelligence solutions consists of dashboards that give end-to-end visibility into the revenue chain of the company.
  • Companies can view key metrics such as churn rate as per customer segments.
  • View average revenue per user (ARPU) growth as per customer segment, net promoter score, lead response time, marketing conversion rate and more.
  • Get real-time and quick visibility into information collected from multiple customer events.
  • Take informed decision regarding revenue enhancement and tackling customer churn.
  • Get complete insight of revenue generated from multiple services in one dashboard.
  • Compare growth in terms of average revenue per user (ARPU), customer and revenue with previous years data to track changes and identify patterns to forecast future growth.

Blogs

Know Customer Dashboard for Your Customer Insights Analytics

Dashboards have become a business standard tool over the past few decades. Several dashboards have participated to meet the demand to meet business requirements and achieve business goals. Just like the sales dashboard helps the business to see the total sales, the...
Read More

QlikView Vs Qlik Sense Comparison – Which is Better BI Tool

The demand for business intelligence tools has increased over the past few decades. BI tools are becoming a new source of providing efficient data storage and transportation. Well, many companies have already experienced Qlik and realized the power of Business...
Read More

The Ultimate Guide to Build CFO KPIs Dashboard and Template

To improve your company's financial position, you need to assess every aspect of your business and identify areas that need improvement. There are many factors that determine the overall financial condition of your business. But it is not that easy if you are still...
Read More

Business Intelligence Reporting – Guideline to build BI Reports

When we talk about BI reporting almost every company needs it today. BI reporting enables the company’s employees and managers that what is going on at a glance and easily go through the analysis of the underlying data. BI in a company serves as a fundamental approach...
Read More

Know the Capabilities and Benefits of Automated Reporting

In an organization, every business manager is looking forward to seeing their business insights. They want their business dashboard on their figure tip. Automatic reporting here can benefit your business operations in many ways. In this article, we will look at...
Read More

What questions you should ask to get answers from your data

It is always valuable if you ask your data the right and meaningful questions. Today businesses are spending a lot of their time to get the right answers from their data. The benefit of asking the right answer to your data can lead to your business success. In this...
Read More

CTO Dashboards & Reports: A Complete Guide to CTO Reporting

The CTO has special roles and responsibilities towards the company for any business development. The CTO officer plays a complex role in building a business and technology. CTO duties are related to the technical side of the business, depending on the scope of the...
Read More

What is a Business Report and how does it help business success?

Today in this fast-changing world it is becoming difficult especially for businesses to sustain in this competitive business market. As time changes different problems and opportunities demand different solutions. The easiest way to overcome problems is to keep an eye...
Read More

How to Choose the Best Chart or Graph for Data Visualization

Researchers have analyzed that today users are creating quintal bytes of data per day. The question here comes that does this data is useful to the business users. The answer is yes, but business users must have well knowledge of how to operate and make use of the...
Read More

Know the Power of Interactive Dashboards and Examples

In this growing real-time digital world, digital dashboard reporting has improved operational intelligence, increased efficiency, and high levels of user engagement. Approximately 75% of the world's population believes that visual interpretation is the most prominent...
Read More

Events


Up Coming Webinar


Completed Webinars

Share This